Employee and Client Care Manager

Employee and Client Care Manager
JOB DESCRIPTION
 
 Summary:
The Employee and Client Care Manager reports directly to the Franchise Owner and is responsible for guiding and coordinating all client and caregiver-related activities of the SYNERGY HomeCare business. This position includes leadership and management in areas of the business including Inquiry Management, Intake, Scheduling, Client Care, and Human Resources including caregiver recruitment, engagement and retention, and Quality Assurance for caregivers and clients.
This position entails establishing a positive office culture where caregivers want to work. The Employee and Client Care Manager will actively recruit and maintain the caregiver roster, including paperwork and certifications as required.  Additionally, this position will be responsible for client recruitment, engagement and monitoring client satisfaction. The Employee and Client Care Manager will collaborate with the Franchise Owner to enhance employee satisfaction, morale, and revenue growth.
Qualifications:

• Two years supervisory or management experience in home care or other health-related setting (preferred)
• Knowledge of human resources management (preferred)
• Proficiency in computer skills (Google Suite, Excel, PowerPoint, etc)
• Knowledge of scheduling software (AxisCare or similar) or CRM preferred
• Knowledge of Relias or training platforms preferred
• Must possess leadership skills, human relations abilities, customer satisfaction skills, and organizational skills
• Well-honed time management  and organizational skills
• Exemplary communication skills, both verbal and written

• Caregiver Recruitment, Retention and Engagement
• Client Recruitment, Retention and Engagement
• Caregiver orientation, onboarding and training
• Updating files and maintaining records of certifications as needed
• Caregiver Scheduling
• Conducting client home assessments
• Monitoring client and caregiver satisfaction
• Ensure compliance with federal, state, local laws
• Ensure compliance with Synergy Homecare of DeSoto County policies and procedures
•  Records employee information such as personnel data, compensation, benefits, tax data, attendance, performance reviews, evaluations, and termination date and reason.
• Updates employee files to document personnel actions and provide information for payroll and other uses
• Compiles data from personnel, payroll, and AxisCare to prepare reports
• Prepares and files reports of any accidents or injuries
• Audits and maintains employee files per federal, state, local, and SYNERGY HomeCare policies
• May participate in the on-call rotation, answering after-hours calls
• Weekly reporting of accountabilities