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CUSTOMER SERVICE ASSOCIATE

Posted: 04/19/2021

Future Electronics is a global leader in the distribution and marketing of electronic components, Future Electronics boasts state-of-the-art distribution and supply chain facilities, using the latest most efficient technology and automation to ensure that the most rigorous and stringent quality measures are met. Our investment and commitment to quality is what drives our unparalleled reputation for delivering any product, anywhere, on time and every time, with the highest degree of accuracy.
Future Electronics is a worldwide leader in electronic components distribution and is recognized as one of the most respected and innovative companies in the industry today.  
We believe in offering the industry’s highest level of overall service, the company’s mission is always to Delight the Customer®.

 
Position Overview
The Customer Service Associate is responsible for assisting with the efficient and effective management of orders through the distribution center right up to delivery to the customer. The position is empowered to resolve issues and recommend best practices for internal freight-related processes.
 
 
 
 
Responsibilities
  • Interacting with Carriers, Compliance, Corporate and Field Personnel
  • Assigning shipments to routes in WMS
  • Upgrading orders
  • Obtaining freight quotes
  • Handling returns
  • Tracking and tracing customer shipments on line
  • Creating and Maintaining reports
  • Obtaining proof of deliveries
  • Processing of carrier claims with Database structure
  • Redirecting shipments
  • Intercepting shipments
  • Interaction with Shipping Dock and Production personnel on carrier related issues
  • Other duties as assigned.
 

Qualifications and Experience

 
  •  2 years relevant work experience in Customer Service
  • Computer Skills must include knowledge of Excel, Word and Outlook      
 
 
 
Competencies (Skills & Behaviors)
  • Highly Motivated
  • Well Organized
  • Goal oriented
  • Strong problem-solving skills
  • Able to effectively present Information, respond to questions from groups, managers, customers or other employees
  • Able to communicate in a professional and diplomatic manner
  • Able to thrive in a team environment with little or no supervision
  • Importance on Accuracy, timeliness and has excellent follow up skills
 
What we offer
Health Benefits
401K
3 weeks paid vacation
6 days paid personal time
Wellness program including wellness courses and flu shots


If interested, please email resume to Nakisha Coffey at nakisha.coffey@future.ca or Kathy Leverett at kathy.leverett@future.ca