Dispatcher/Customer Service

Choice Towing
Job Description
Full Time Dispatcher – Job Description
Job Duties & Responsibilities
           
Are you looking for full time position in a fast pace environment?  Do you have dispatching experience?  Then Choice Towing is the place for you!  We are looking for a reliable person with strong communication skills and good customer relations, with a pleasant attitude.  Strong attention to detail, the ability to multi-task, and basic computer skills are a must.  As a Choice Towing Dispatcher, you’ll offer assistance as needed and required. 

As a Dispatcher/Customer Service Representative, you will:
  • Answer incoming calls
  • Process and Schedule Incoming Orders
  • Gather pertinent information to assist call
  • Quote prices as needed
  • Estimate time of arrival to customers
  • Dispatch appropriate tow truck operators
  • Process paperwork as required
  • Vehicle release process
  • Maintain and visit other Choice Towing locations as needed by the manager
  • Assist manager with daily activities as needed and required
  • Computer literate with Microsoft Suite and other programs.
  • Represent Choice Towing in a professional and friendly manner at all times.
  • Other duties as assigned.
Candidate Qualifications
*     High school diploma or higher               
*     Dispatcher experience a must
*     Proficiency in computer skills, including entire Microsoft Office Suite.
*     Demonstrate professional communication skills
*     Solid computer, grammar and multi-tasking skills
*     Strong attention to detail, time management and decision-making skills
 
Work Schedule: Monday- Friday 7:30am –4:30pm CST and will be back-up to Afterhours Dispatcher as required.
 
 
 
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