This department is responsible for ordering glasses and filing insurance on orders. They dispense orders that have come into patients and fix glasses that have been damaged.
1. Ordering Glasses:
? Assist patients in choosing frame if they have not brought in their own.
? Assist patients on what modifications to get on their lens.
? Help patients understand all of their options and choose based on their needs.
? Go over the insurance benefits with patient so they have clear understanding of what they will be owing on glasses.
? Collect patient payment.
? Put order into the computer.
? File insurance if used and scan appropriate documents into patient chart.
2. Dispensing Glasses:
? Check clipboard to get patients name.
? Pull glasses off the shelf and bring them out to patient.
? Make adjustments, as needed, so the frames fit patient’s face.
? Assure that the patient can see out of the glasses before they leave the office.
? Assist patients with new progressive lens.
? Dispense glasses with a case and cleaning cloth.
? Have patient sign the order sheet to show that they have picked them up.
3. Adjustments and repairs:
? Greet patients and find out what the problem is with the glasses.
? Determine, whether, the repair can be made in office.
? If unable to fix frames in office, check for warranty and if eligible order warranty replacement pair.
? If frames just need adjustments have patient put them on and see where the adjustments need to be made. Make adjustments accordingly.
4. Additional responsibilities:
? Keep board stocked with frames.
? Clean mirrors and shelves in optical.
? Check the status on older jobs and update the patient as needed.
? Check voicemails and return calls.
? Check emails.
? Keep cases and cleaning cloths stocked. Order more when supply gets low.
? Reorder jobs that may have been made incorrectly.
? Check jobs in.
? Edge lens (when trained to do so)
? Dispense tags out.