Residential Maintenance Account Manager
How would you like to work for a company that:
- Recognizes and rewards your contribution to the team
- Provides ongoing opportunities for learning and growth
- Values innovation
- Is a leader in social and environmental responsibility
- Gives back to the community
- Offers comprehensive benefits and a clear path for advancement
- Lets you earn stock options as you work
Michael Hatcher & Associates is that company. Since our beginning in 1986, we have always recognized our people as our greatest asset. We’ve structured our company to reflect this, offering not just jobs but long-term career path opportunities in a secure environment that supports you with ongoing opportunities to grow, advance, and thrive.
When we hire, we aim to hire for life. Many of our employees have chosen to stay with us for years due to our friendly yet challenging work environment and outstanding benefits. And, with our employee stock option plan, from the day you start working you start earning options to own a piece of the rock—no matter what level of the company you start at.
About the position
As a Residential Maintenance Account Manager, you will be the face of the company to our customers and enhance the customer relationship for contracted accounts within the Residential Maintenance division. You will clearly communicate contract specifications to production management and work in conjunction with production to perform best quality services in a profitable manner. You will be responsible for necessary follow-up and follow-through to maintain positive customer relations, ensuring complete customer satisfaction to achieve contract renewals. You will suggest and sell enhancements to both meet the needs of property, increase customer satisfaction and gain additional revenue for the company. You will also be responsible for administrative tasks including: employee time keeping and editing, client communications, equipment monitoring, and safety initiatives.
This is a full-time position reporting to the Residential Division Manager. You will oversee crew and foremen, both at the office and on client properties
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